Parent Centre

Your right to complain

We strive to deliver inspiring programmes to children across Asia, however, rarely something may occur which may not meet your expectations regarding delivery and service, which is disappointing for all involved.

Our aim is to put things right wherever possible. Please be reassured that we will take lessons from all issues identified to ensure that we continue to improve. We always treat your complaint confidentially and all complaints will be dealt with fairly.

What should you do?

If any issues arise during camp, it is important to inform the Camp Manager who will strive to rectify any issues before you need to make a formal complaint. After camp, we urge all of our campers to let us know when things may not be right, affording us the opportunity to remedy any issues wherever possible.

You can raise a complaint with us by:

• Email - experience@campbeaumont.asia
• Hotlines - [SEA] +601 2206 6095 / +601 2506 6027/ [HK] +852 6549 8602

We aim to acknowledge your concerns within 3 working days of receipt. Once received and where required we will then carry out an investigation to your concerns and will respond again within 10 working days. At this time we will either inform you of the outcome of the complaint or we may require an extension in order to fully resolve the issue.

We will aim to resolve all complaints within an eight week period after receipt of the complaint, unless the nature is deemed to require third party support and an independent adjudicator for resolution. If this is the case, new time frames may be required and agreed.

Your right to complain

We strive to deliver inspiring programmes to children across Asia, however, rarely something may occur which may not meet your expectations regarding delivery and service, which is disappointing for all involved.

Our aim is to put things right wherever possible. Please be reassured that we will take lessons from all issues identified to ensure that we continue to improve. We always treat your complaint confidentially and all complaints will be dealt with fairly.

What should you do?

If any issues arise during camp, it is important to inform the Camp Manager who will strive to rectify any issues before you need to make a formal complaint. After camp, we urge all of our campers to let us know when things may not be right, affording us the opportunity to remedy any issues wherever possible.

You can raise a complaint with us by:

• Email - experience@campbeaumont.asia
• Hotlines - [SEA] +601 2206 6095 / [HK] +852 6549 8602

We aim to acknowledge your concerns within 3 working days of receipt. Once received and where required we will then carry out an investigation to your concerns and will respond again within 10 working days. At this time we will either inform you of the outcome of the complaint or we may require an extension in order to fully resolve the issue.

We will aim to resolve all complaints within an eight week period after receipt of the complaint, unless the nature is deemed to require third party support and an independent adjudicator for resolution. If this is the case, new time frames may be required and agreed.

Your right to complain

We strive to deliver inspiring programmes to children across Asia, however, rarely something may occur which may not meet your expectations regarding delivery and service, which is disappointing for all involved.

Our aim is to put things right wherever possible. Please be reassured that we will take lessons from all issues identified to ensure that we continue to improve. We always treat your complaint confidentially and all complaints will be dealt with fairly.

What should you do?

If any issues arise during camp, it is important to inform the Camp Manager who will strive to rectify any issues before you need to make a formal complaint. After camp, we urge all of our campers to let us know when things may not be right, affording us the opportunity to remedy any issues wherever possible.

You can raise a complaint with us by:

• Email - experience@campbeaumont.asia
• Hotlines - [SEA] +601 2206 6095 / [HK] +852 6549 8602

We aim to acknowledge your concerns within 3 working days of receipt. Once received and where required we will then carry out an investigation to your concerns and will respond again within 10 working days. At this time we will either inform you of the outcome of the complaint or we may require an extension in order to fully resolve the issue.

We will aim to resolve all complaints within an eight week period after receipt of the complaint, unless the nature is deemed to require third party support and an independent adjudicator for resolution. If this is the case, new time frames may be required and agreed.

‍

‍

Your right to complain

We strive to deliver inspiring programmes to children across Asia, however, rarely something may occur which may not meet your expectations regarding delivery and service, which is disappointing for all involved.

Our aim is to put things right wherever possible. Please be reassured that we will take lessons from all issues identified to ensure that we continue to improve. We always treat your complaint confidentially and all complaints will be dealt with fairly.

What should you do?

If any issues arise during camp, it is important to inform the Camp Manager who will strive to rectify any issues before you need to make a formal complaint. After camp, we urge all of our campers to let us know when things may not be right, affording us the opportunity to remedy any issues wherever possible.

You can raise a complaint with us by:

• Email - experience@campbeaumont.asia
• Hotlines - [SEA] +601 2206 6095 / [HK] +852 6549 8602

We aim to acknowledge your concerns within 3 working days of receipt. Once received and where required we will then carry out an investigation to your concerns and will respond again within 10 working days. At this time we will either inform you of the outcome of the complaint or we may require an extension in order to fully resolve the issue.

We will aim to resolve all complaints within an eight week period after receipt of the complaint, unless the nature is deemed to require third party support and an independent adjudicator for resolution. If this is the case, new time frames may be required and agreed.

‍

In order to off er a fantastic experience, we offer week long blocks of Monday – Friday only.

‍

Our timetables are created a few days before camp starts. Our team creates the timetables closer to camp as we use the most up to date information such as camp numbers and weather forecast to build the activities around. You will receive a copy of your Camp activity programme the week before.

‍

Positive reinforcement is the key for us at Camp Beaumont! We want all children who come to camp to enjoy their time with us and have the best holiday experience possible. If we see children behaving appropriately, we make sure to comment on and reward this behaviour. All staff have some behaviour management training which focuses on outlining rules and discussing why they are important, then managing children’s behaviour. Of course, we understand that in a new and exciting environment, children may need reminding of behaviour expectations – and to that end, each group will agree to a camp contract outlining the rules of our sites. These rules are designed in collaboration with campers to ensure they keep themselves and others safe and enable activities to be as enjoyable as possible! If a child is consistently breaking the rules and disrupting others, they will be taken aside and spoken to by a member of staff. A discussion will be had about why the rules are in place and why it is important to behave appropriately, then will be sent back to the group to enjoy the activity! In the case that a child is consistently not following the rules, this will be communicated to parents and carers. If a child’s behaviour puts them or someone else at risk, this becomes more serious. An Incident Report Form will be completed and details of what has happened communicated to parents. If a child’s behaviour at camp consistently puts themselves, others or staff members at risk or causes significant disruption to a group, parents or carers will be contacted and a warning given to that child. If this then continues, we reserve the right to prohibit a child from attending camp as a result of this.

‍

Yes, all the children who attend will have key workers in the form of our brilliant Head Group Leaders and Group Leaders. For our younger guests from 3 to 5 years old, they will be assigned one of our team members who will check in to ensure they are have a great time whilst with us. You will be introduced to your child’s key worker on their first day at camp.

‍

As we do not own the venues you will not be able to visit outside of school holiday periods during which we are open. However, if you are interested in enrolling your child in the school and wish to visit the school facilities, please contact the school admissions department and they will be happy to show you around. If we are open, you are welcome to come for a look around - but this is by appointment only.

‍

Yes, all the children who attend will have key workers in the form of our brilliant Head Group Leaders and Group Leaders. For our younger guests from 3 to 4 years old, they will be assigned one of our team members who will check in to ensure they are have a great time whilst with us.

‍

If your child requires extra support, the best thing to do would be to get in contact with one of our team members on bookings@campbeaumont.asia. You will have the opportunity to give information about your child’s needs and the support required and we will endeavour to come up with a plan to enable your child to have the best time possible at Camp Beaumont. We make these plans with parents and carers on an individual case basis and are happy to work with you on a plan which works for your child. Throughout your child’s time at camp, we will ensure we communicate thoroughly about the parts of the plan which are/are not working and will make changes in collaboration with you to support your child.

‍

Yes we always have as a minimum of one trained first aider onsite and. Depending on the size of the camp, we may have many more.

‍

Our timetables are created a few days before camp starts. Our team creates the timetables closer to camp as we use the most up to date information such as camp numbers and weather forecast to build the activities around. You will receive a copy of your Camp activity programme the week before.

‍

You are required to complete a Child Information Form upon completing your booking online. If your child is taking any medication while they are at camp, then you will also need to complete a Medication Authorisation form. If you have booked Horse Riding for your child you will need to complete the Rider Registration Form.

‍

We understand that sometimes unforeseen circumstances can cause delays in collecting your child. Please call the camp as soon as you know you might be late; you will receive the contact number by email the week before camp starts. If you arrive later than 3:30 PM, we reserve the right to charge HKD 50 for every 15 minutes late. This fee covers the cost of the two team members who are required to stay. Rest assured, your child will be kept safe and entertained until you arrive.

We organise our child groupings by the week so they will be in the same group for the whole of their stay. If they come back for an additional week then there is a small chance their group may change depending on numbers of children attending. If you’d like your child to be grouped with a friend, please let the camp manager know.

‍