Parent Centre

Your right to complain

We strive to deliver inspiring programmes to children across Asia, however, rarely something may occur which may not meet your expectations regarding delivery and service, which is disappointing for all involved.

Our aim is to put things right wherever possible. Please be reassured that we will take lessons from all issues identified to ensure that we continue to improve. We always treat your complaint confidentially and all complaints will be dealt with fairly.

What should you do?

If any issues arise during camp, it is important to inform the Camp Manager who will strive to rectify any issues before you need to make a formal complaint. After camp, we urge all of our campers to let us know when things may not be right, affording us the opportunity to remedy any issues wherever possible.

You can raise a complaint with us by:

• Email - experience@campbeaumont.asia
• Hotlines - [SEA] +601 2206 6095 / [HK] +852 6549 8602

We aim to acknowledge your concerns within 3 working days of receipt. Once received and where required we will then carry out an investigation to your concerns and will respond again within 10 working days. At this time we will either inform you of the outcome of the complaint or we may require an extension in order to fully resolve the issue.

We will aim to resolve all complaints within an eight week period after receipt of the complaint, unless the nature is deemed to require third party support and an independent adjudicator for resolution. If this is the case, new time frames may be required and agreed.

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Your right to complain

We strive to deliver inspiring programmes to children across Asia, however, rarely something may occur which may not meet your expectations regarding delivery and service, which is disappointing for all involved.

Our aim is to put things right wherever possible. Please be reassured that we will take lessons from all issues identified to ensure that we continue to improve. We always treat your complaint confidentially and all complaints will be dealt with fairly.

What should you do?

If any issues arise during camp, it is important to inform the Camp Manager who will strive to rectify any issues before you need to make a formal complaint. After camp, we urge all of our campers to let us know when things may not be right, affording us the opportunity to remedy any issues wherever possible.

You can raise a complaint with us by:

• Email - experience@campbeaumont.asia
• Hotlines - [SEA] +601 2206 6095 / [HK] +852 6549 8602

We aim to acknowledge your concerns within 3 working days of receipt. Once received and where required we will then carry out an investigation to your concerns and will respond again within 10 working days. At this time we will either inform you of the outcome of the complaint or we may require an extension in order to fully resolve the issue.

We will aim to resolve all complaints within an eight week period after receipt of the complaint, unless the nature is deemed to require third party support and an independent adjudicator for resolution. If this is the case, new time frames may be required and agreed.

‍

Your right to complain

We strive to deliver inspiring programmes to children across Asia, however, rarely something may occur which may not meet your expectations regarding delivery and service, which is disappointing for all involved.

Our aim is to put things right wherever possible. Please be reassured that we will take lessons from all issues identified to ensure that we continue to improve. We always treat your complaint confidentially and all complaints will be dealt with fairly.

What should you do?

If any issues arise during camp, it is important to inform the Camp Manager who will strive to rectify any issues before you need to make a formal complaint. After camp, we urge all of our campers to let us know when things may not be right, affording us the opportunity to remedy any issues wherever possible.

You can raise a complaint with us by:

• Email - experience@campbeaumont.asia
• Hotlines - [SEA] +601 2206 6095 / +601 2506 6027/ [HK] +852 6549 8602

We aim to acknowledge your concerns within 3 working days of receipt. Once received and where required we will then carry out an investigation to your concerns and will respond again within 10 working days. At this time we will either inform you of the outcome of the complaint or we may require an extension in order to fully resolve the issue.

We will aim to resolve all complaints within an eight week period after receipt of the complaint, unless the nature is deemed to require third party support and an independent adjudicator for resolution. If this is the case, new time frames may be required and agreed.

Your right to complain

We strive to deliver inspiring programmes to children across Asia, however, rarely something may occur which may not meet your expectations regarding delivery and service, which is disappointing for all involved.

Our aim is to put things right wherever possible. Please be reassured that we will take lessons from all issues identified to ensure that we continue to improve. We always treat your complaint confidentially and all complaints will be dealt with fairly.

What should you do?

If any issues arise during camp, it is important to inform the Camp Manager who will strive to rectify any issues before you need to make a formal complaint. After camp, we urge all of our campers to let us know when things may not be right, affording us the opportunity to remedy any issues wherever possible.

You can raise a complaint with us by:

• Email - experience@campbeaumont.asia
• Hotlines - [SEA] +601 2206 6095 / [HK] +852 6549 8602

We aim to acknowledge your concerns within 3 working days of receipt. Once received and where required we will then carry out an investigation to your concerns and will respond again within 10 working days. At this time we will either inform you of the outcome of the complaint or we may require an extension in order to fully resolve the issue.

We will aim to resolve all complaints within an eight week period after receipt of the complaint, unless the nature is deemed to require third party support and an independent adjudicator for resolution. If this is the case, new time frames may be required and agreed.

No, we would strongly recommend that your child does not bring any money with them. Camp Beaumont cannot be held responsible for any money that goes missing whilst on camp. All of our camps only accept cashless methods of payment for any extras and merchandise.

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Residentials

Children can bring gadgets to camp. However they are not allowed to use them during the day when activities are being run as we would like them to get the most out of our activities. We have 'free time' starting after dinner when they can use their devices and speak with parents etc. Phones will be kept in the site office during activity time. They are allowed to take phones and cameras with them on excursions - however it is their responsibility to keep them safe.

Day Camps

We would prefer if children did not bring gadgets with them to camp as we would like them to get the most out of our activities. If they must bring a smart watch or a phone, they must keep them in their bags at all times. It is their responsibility to keep them safe.

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We understand that sometimes things happen outside of your control and you may be late collecting your child. Please give the camp a call as soon as you know that you may be late so that we know - you’ll receive the number by email the week before camp starts. If you are later than 16:30pm then we reserve the right to charge an additional fee for every 15 minutes late. This is to cover the cost of the two team members that are required to stay.

Don’t worry though, your child will be kept safeand entertained until you arrive.

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As we do not own the venues you will not be able to visit outside of school holiday periods during which we are open. However, if you are interested in enrolling your child in the school and wish to visit the school facilities, please contact the school admissions department and they will be happy to show you around. If we are open, you are welcome to come for a look around - but this is by appointment only. You will need to contact the camp you wish to visit and make an appointment with a member of the management team - please get in touch with us via our contact us page and we’ll help you do this.

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As we do not own the venues you will not be able to visit outside of school holiday periods during which we are open. However, if you are interested in enrolling your child in the school and wish to visit the school facilities, please contact the school admissions department and they will be happy to show you around. If we are open, you are welcome to come for a look around - but this is by appointment only. You will need to contact the camp you wish to visit and make an appointment with a member of the management team - please get in touch with us or via our contact us page and we’ll help you do this.

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The sick policy applies ONLY to FLEX bookings. In the event of a child's illness, a credit voucher will be issued for the missed days upon submission of a Doctor's Note. This voucher can be redeemed for a future programme.

When you arrive, follow the signs to the ‘sign in’ area. There you will find your child’s age group table with a friendly Head Group Leader to register your child. You will be required to hand in the Camper Information form if you haven’t already and sign the register. Your child will then be introduced to their group leaders and encouraged to join in with their group in some small warm up activities whilst the rest of the group arrives.

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We understand that you and your child may be nervous about coming to camp for the first time. We have outstanding and caring staff who will ensure you and your child made comfortable and to ensure that your child settles into camp quickly. Looking after your children is a huge responsibility and one we take incredibly seriously. Camp Beaumont’s mission is to create inspiring adventures throughout the school holidays, to do that we ensure we have highly trained camp staff on hand to settle all campers. Each child will be assigned a group leader who will be on hand to explain how the day will run, familiarise them with the camp location and advise on what they can expect. We are confident that very quickly your child will make new friends, challenge themselves with new activities and create longlasting memories.

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We will try to group the child in the same group as their friends where possible, how ever we strongly believe that camp is a great place to make new friends and our teams will actively encourage this. Final decisions on groupings are made by the Camp Manager onsite.

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If our camp staff find any named items, we will try our best to return these to children during the day. If your child has lost something which has not been returned to them, all lost property will be displayed at sign in and sign out every day for the duration of camp. You are welcome to come and have a look through the misplaced items, even if your child’s time at camp has finished. Finding belongings and returning them to children is made much simpler by items being named! At the end of camp, any leftover items will be donated to charity.

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No, we would strongly recommend that your child does not bring any money with them. Camp Beaumont cannot be held responsible for any money that goes missing whilst on camp.

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When you arrive, follow the signs to the ‘sign in’ area. There you will find your child’s age group table with a friendly Head Group Leader to sign in your child. Your child will then be introduced to their group leaders and encouraged to join in with their group in some small warm up activities whilst the rest of the group arrives.

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