Frequently asked Questions
Is there anything my child cannot bring to camp?
Please note that as we are a ‘nut-aware camp,’ we do not allow any food items with nuts.
Is there anything my child cannot bring to camp?
Please note that as we are a ‘nut-aware camp,’ we do not allow any food items with nuts. Smart watches with cameras & smart phones are not allowed. (They can keep them in their bags if needed)
Do you provide lunch?
Lunch is not provided by camp. Please ensure that your child(ren) bring lunch, 2 x snacks & a refillable water bottle.
Can I pay in instalments?
We are unable to set up a payment plan, however, if you book early enough, you can pay an initial deposit with the final balance due 48 days before the holiday period starts.
When are final balances due?
May half term - 14th April 2021
Summer - 18th May 2021
October half term - 31st August 2021
Winter - 2nd November 2021
What if my child doesn’t settle?
Almost every child has the time of their life at Camp Beaumont. If for some reason your child is unhappy and contacts you, please let our camp team know immediately as most issues can be instantly resolved. Customer queries relating to your child’s camp holiday will only be investigated during a child’s attendance in order for camp and the customer services team to establish accurate reports.
We will always endeavour to resolve any issues and to ensure your child has the very best time. Please note that queries raised after the period of attendance will not be investigated if we have not been made aware of these issues during your child’s attendance.
Can I pay in instalments?
Unfortunately, we are unable to set up a payment plan. All bookings must be paid in full upon booking.
Is there anything my child cannot bring to camp?
Please note that as we are a ‘nut-aware camp,’ we do not allow any food items with nuts.
What if I have made a booking and wish to cancel?
You’ll find your Terms & Conditions on our website or from the Bookwhen system.
Do you provide lunch?
Lunch is provided by camp. Please ensure that your child(ren) bring 2 x snacks & a refillable water bottle.
How can I contact Camp Beaumont to discuss my booking?
To speak to our friendly team: Please email us on bookings@campbebaumont.asia - We will aim to respond to you with 48 hours
What happens if it rains?
Of course, as much as we would love to rely on the Hong Kong weather, we cannot always ensure the weather stays fine for your child’s time at camp! However, we do not let a little rain stop us. All timetables are planned with a ‘wet weather’ alternative which means that the majority of activities will still be able to take place indoors. Of course, there are some exceptions to this – but where an activity is missed because it cannot take place, we work our hardest to replace it with an equally enjoyable alternative
What are you doing when you're-open to ensure everyone’s safety?
We safely welcomed over 8,000 children in 2020 using our tried and tested COVID-safe practices. You can view our COVID policy at the top of thispage.
There are 10 hey ways that we keep everyone safe at Camp Beaumont when we open: 1. Contactless sign in & sign out 2. Clearly visible social distancing signage 3. Gloves and facemasks available for our teams if required 4. Thorough handwashing for all every hour 5. Easily accessible hand sanitiser stations for all 6. Reduced camp capacities 7. Maximum of 12 children per group 8. Programme adjustments 9. Staggering of lunch times 10. Enhanced cleaning routines
As we get closer to opening more information on the above will be released via our blog and on our social channels. Our goal is to offer a much needed service to parents in the safest way possible and continue inspiring children throughout the school holidays.
Can my child move to a different bubble?
Unfortunately not, once a group bubble is set we cannot move children between them to ensure we keep everyone safe and avoid any spread of Covid-19 throughout the pandemic.
What if my child is in a Group Bubble that then is closed due to someone testing positive for Covid-19?
You will be notified immediately and required to come and collect your child from Camp as soon as reasonably possible. Whilst waiting all children in the Group Bubble will be subject to our ‘Displayed Symptoms Procedure’ and isolation protocols. Your child and household will then be required to adhere to government self-isolation protocols. If your child or member of your household starts to display symptoms then they will be eligible for a test. We will welcome your child back to camp once self-isolation and/or testing protocols have been met and it is safe for them to return. You will be entitled to a credit note or you can reschedule the days missed free of charge to a later date.
If I cancel, can I get a refund?
If you cancel then our booking terms and conditions will apply as normal, however due to the current situation, we are offering extra flexibility to reschedule your booking to a later date. If we are unable to operate due to Government restrictions, we will help you move your booking, offer you a credit note, or give you a refund.
Why do our children need to be in group bubbles?
Under current government guidance, we are required to keep children 6 years and older in small consistent bubbles of no more than 15 children to minimise the mixing of our children and staff and help prevent the spread of COVID-19 throughout the pandemic. The idea is that if someone within a group bubble displayed any symptoms, only that particular group bubble that would need to close and not the whole camp. If a group bubble was to close, those within it would need to follow the latest government self-isolation and/or testing guidance.
What if I had booked but now you are closed the week that I booked for?
If we are unable to operate camp for any reason, we will help you move your booking to another holiday, offer you a credit note, or give you a full refund.
What are your isolation protocols?
If someone on camp starts to display symptoms of COVID-19, then that child will be required to isolate until they are collected. Their parent/guardian will be notified immediately and required to come and collect their child(ren) as soon as reasonably possible. The rest of the Group Bubble will be able to continue as normal unless there is multiple children or team members displaying symptoms at which point a decision will be made to isolate the entire Group Bubble to safeguard the rest of camp. The individual(s) presenting symptoms of covid-19 are required to get a test and inform the Camp Manager as soon as reasonably possible of the result. Positive Test - If the result comes back positive then the remainder of the Group Bubble must isolate and their parents/guardians will be required to collect as soon as reasonably possible. Then follow the latest government isolation/testing protocols. Negative Test – If the result comes back negative then the child will be admitted back to camp and the Group Bubble can continue as normal. The area in which anyone isolates will be cleaned and disinfected thoroughly after each use. Camp Beaumont has engaged the services of a market leading touch-less disinfection and decontamination company who will be on standby to attend site and disinfect areas as required.
Can I request that my child is in the same group bubble as their friend?
This has been one of our main challenges around the bubble system. Whilst trying to keep everyone safe, we recognise that children are on occasion not being grouped with their friends. We believe that one of the great things about holiday camps is meeting new people, making new friends and interacting with different people, we do recognise that the children also want to be grouped with their friends from outside of Camp, particularly after the disruption to schooling this academic year. We have worked closely with our onsite teams to show a degree of flexibility, where possible, to ensure that children who have friends attending camp will be in the same bubble. Whilst we cannot guarantee that a whole friendship group will be together, we will look to ensure that a child with friends at the camp does not find themselves in a group where they do not know anyone. If you would like to request that your child is in the same group bubble as one of their friends the best thing to do is email the camp that they are attending directly and where possible by the Thursday of the week prior to your arrival. You can find the relevant email address in the pre-camp email we'll send the week before the holidays begin.
Are you allowed to open your camps under current guidance?
We anticipate that post 22nd February 2021 we will receive updated guidance that will enable us to once again offer inspiring adventures for all age groups for the Easter holidays and beyond. As always, your bookings are safe with Camp Beaumont, in the unlikely event that we are unable to operate we will help you to reschedule your booking, issue a credit note or offer a full refund. You can find the latest guidance by clicking the link below, as soon as this changes as we expect, we will update this page https://www.gov.uk/guidance/national-lockdown-stay-at-home#childcare
What if I had booked but now you are closed the week that I booked for?
We will be in touch to look at moving your booking to a later date when we are operating, to offer a credit note to use until the end of Summer 2021, or offer you a refund. Please bear with us as we contact all the customers that this may affect.
Why is Camp Beaumont allowed 15 in a group when current government guidelines don’t allow groups of that size to meet?
We are an OFSTED registered childcare provider so following current guidance it recommends us to operate in consistent Group Bubbles of no more than 15 children for children aged 6 years and over. Our biggest bubble group based on our current safety plan is 15. We will however maintain our ratios of 1:8 (3 to 7yrs) and 1:12 (8yrs +). So if we had a Group Bubble of 15 in our Magic Group (5 to 7yrs) we would have two members of our team with this Group Bubble. These Group Bubbles will not come into contact with other bubbles throughout the camp day and will keep a consistent Camp Team leading the activities.
Do all children need to be in group bubbles?
Under current guidance, any child aged 3 to 5 years old is not required to be in bubbles of 15, as long as they are not mixing in groups with any children 6 years old or above. So our ‘Playtime’ age group (3 & 4 years old) and our 5 year old children do not need to be in group bubbles. Any children aged 6 or above are still required to remain in small consistent groups of no more than 15 children. This will include any 5 year olds who, for logistical purposes, will need to be in a group with 6 year olds.
My child needs extra support, can they still attend camp?
If your child requires extra support, the best thing to do would be to get in contact with one of our team members on bookings@campbeaumont.asia. You will have the opportunity to give information about your child’s needs and the support required and we will endeavour to come up with a plan to enable your child to have the best time possible at Camp Beaumont. We make these plans with parents and carers on an individual case basis and are happy to work with you on a plan which works for your child. Throughout your child’s time at camp, we will ensure we communicate thoroughly about the parts of the plan which are/are not working and will make changes in collaboration with you to support.
What if my child has specific medical condition or medication that is required whilst at camp?
If your child has a specific medical condition, this should be indicated on your child’s Camper Information Form. If you feel that you need to discuss your child’s condition before camp begins, you can speak to our team on +852 6549 8602 and any information can be passed on to camp management teams. You are also able to speak to our on-site teams when dropping your child off for their first day to give any more information about a medical condition which you feel may need clarifying. If your child requires medication to be administered to them during camp, you will be asked to complete a Medical Administration Form (which will be available in the parent welcome pack). This will detail the medication being kept onsite and how often it should be given. If you have not brought this with you to camp on your first day, copies of the form will be available for you to complete on arrival. Most types of medication will be kept in the first aid area of the camp and administered by first aiders at the time shown on the Medical Administration Form.
If at any time during your child’s time at camp with us they require new medication, please speak to a member of staff onsite and complete a Medical Administration Form to enable us to give medicine when it is required.
What if I am delayed in collecting my child?
We understand that sometimes things happen outside of your control and you may be late collecting your child. Please give the camp a call as soon as you know that you may be late so that we know - you’ll receive the number by email the week before camp starts. If you are later than 15:15pm then we reserve the right to charge an additional fee for every 15 minutes late. This is to cover the cost of the two team members that are required to stay.
Don’t worry though, your child will be kept safe and entertained until you arrive.
Can we visit Camp before my child starts?
As we do not own the venues you will not be able to visit outside of school holiday periods during which we are open. If we are open, you are welcome to come for a look around - but this is by appointment only. You will need to contact the camp you wish to visit and make an appointment with a member of the management team - please get in touch with us via our contact us page and we'll help you do this.
Can my child bring electronic devices to camp?
Day Camps
We would prefer if children did not bring gadgets with them to camp as we would like them to get the most out of our activities. If they must bring a smart watch or a phone, they must keep them in their bags at all times. It is their responsibility to keep them safe.
Will my child always be in the same group?
We organise our child groupings by the week so they will be in the same group for the whole of their stay. If they come back for an additional week then there is a small chance their group may change depending on numbers of children attending. If you’d like your child to be grouped with a friend, please let the camp manager know.
Do you accept children who are not toilet-trained?
Unfortunately, we do not accept children who are not potty trained. To attend our camps, each child must be fully potty trained.
Does my child have a key worker?
Yes, all the children who attend will have key workers in the form of our brilliant Head Group Leaders and Group Leaders. For our younger guests from 3 to 4 years old, they will be assigned one of our team members who will check in to ensure they are have a great time whilst with us.
What happens when I drop off my child?
When you arrive, follow the signs to the ‘sign in’ area. There you will find your child’s age group table with a friendly Head Group Leader to register your child. You will be required to hand in the Camper Information form if you haven’t already and sign the register. Your child will then be introduced to their group leaders and encouraged to join in with their group in some small warm up activities whilst the rest of the group arrives.
Will my child need any money with them at camp?
No, we would strongly recommend that your child does not bring any money with them. Camp Beaumont cannot be held responsible for any money that goes missing whilst on camp.
Will my child need to bring any money to camp?
No, we would strongly recommend that your child does not bring any money with them. Camp Beaumont cannot be held responsible for any money that goes missing whilst on camp.
What happens if my child has an accident or becomes ill whilst at camp?
While we always ensure high safety standards, there will inevitable be times when accidents happen! Our staff are all trained in the protocols for dealing with and reporting accidents and we always have paediatric first aiders onsite who are able to administer any necessary first aid. In the event of a minor accident, first aiders will assess the child’s injuries and treat them accordingly.
In accident Report Form will be filled out detailing how the accident happened, the injuries sustained, and the treatment given. This report will be shown to the person collecting the child at sign out time. We will communicate what happened and ask the parent or carer to sign the Accident Report Form to acknowledge our communication with them. In the event of your child bumping their head or for any injury from the neck up, a first aider will be contacted and an Accident Report Form filled out (as above), after a head bump, staff monitor children closely – if staff have any concerns we will always contact you.
At the end of the day, you will be asked to sign an Accident Report Form to acknowledge our communication with you. In the event of a serious accident, our first aiders will assess the situation and you will always be contacted to be informed of the next steps. If your child becomes ill whilst at camp, a first aider will monitor your child’s symptoms. If their illness is minor and they feel better after a rest and a drink, an Incident Report Form will be filled out letting you know what happened and will be available for you to sign when you collect them. In this instance, we will continue to monitor your child throughout the day and contact you if symptoms worsen.
For anything more serious, you will be called and our camp teams will discuss with you whether or not they/you feel your child needs to be collected and taken home. Children will be able to wait in the first aid area for as long as possible and will be monitored by camp staff . Again, an Incident Report Form will be available for you to sign on collection.
If child has been unwell at camp and physically sick and/or stomach illness the child will not able to attend camp for 48 hours.
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