Parent Centre

Your right to complain

We strive to deliver inspiring programmes to children across Asia, however, rarely something may occur which may not meet your expectations regarding delivery and service, which is disappointing for all involved.

Our aim is to put things right wherever possible. Please be reassured that we will take lessons from all issues identified to ensure that we continue to improve. We always treat your complaint confidentially and all complaints will be dealt with fairly.

What should you do?

If any issues arise during camp, it is important to inform the Camp Manager who will strive to rectify any issues before you need to make a formal complaint. After camp, we urge all of our campers to let us know when things may not be right, affording us the opportunity to remedy any issues wherever possible.

You can raise a complaint with us by:

• Email - experience@campbeaumont.asia
• Hotlines - [SEA] +601 2206 6095 / [HK] +852 6549 8602

We aim to acknowledge your concerns within 3 working days of receipt. Once received and where required we will then carry out an investigation to your concerns and will respond again within 10 working days. At this time we will either inform you of the outcome of the complaint or we may require an extension in order to fully resolve the issue.

We will aim to resolve all complaints within an eight week period after receipt of the complaint, unless the nature is deemed to require third party support and an independent adjudicator for resolution. If this is the case, new time frames may be required and agreed.

Your right to complain

We strive to deliver inspiring programmes to children across Asia, however, rarely something may occur which may not meet your expectations regarding delivery and service, which is disappointing for all involved.

Our aim is to put things right wherever possible. Please be reassured that we will take lessons from all issues identified to ensure that we continue to improve. We always treat your complaint confidentially and all complaints will be dealt with fairly.

What should you do?

If any issues arise during camp, it is important to inform the Camp Manager who will strive to rectify any issues before you need to make a formal complaint. After camp, we urge all of our campers to let us know when things may not be right, affording us the opportunity to remedy any issues wherever possible.

You can raise a complaint with us by:

• Email - experience@campbeaumont.asia
• Hotlines - [SEA] +601 2206 6095 / [HK] +852 6549 8602

We aim to acknowledge your concerns within 3 working days of receipt. Once received and where required we will then carry out an investigation to your concerns and will respond again within 10 working days. At this time we will either inform you of the outcome of the complaint or we may require an extension in order to fully resolve the issue.

We will aim to resolve all complaints within an eight week period after receipt of the complaint, unless the nature is deemed to require third party support and an independent adjudicator for resolution. If this is the case, new time frames may be required and agreed.

Your right to complain

We strive to deliver inspiring programmes to children across Asia, however, rarely something may occur which may not meet your expectations regarding delivery and service, which is disappointing for all involved.

Our aim is to put things right wherever possible. Please be reassured that we will take lessons from all issues identified to ensure that we continue to improve. We always treat your complaint confidentially and all complaints will be dealt with fairly.

What should you do?

If any issues arise during camp, it is important to inform the Camp Manager who will strive to rectify any issues before you need to make a formal complaint. After camp, we urge all of our campers to let us know when things may not be right, affording us the opportunity to remedy any issues wherever possible.

You can raise a complaint with us by:

• Email - experience@campbeaumont.asia
• Hotlines - [SEA] +601 2206 6095 / [HK] +852 6549 8602

We aim to acknowledge your concerns within 3 working days of receipt. Once received and where required we will then carry out an investigation to your concerns and will respond again within 10 working days. At this time we will either inform you of the outcome of the complaint or we may require an extension in order to fully resolve the issue.

We will aim to resolve all complaints within an eight week period after receipt of the complaint, unless the nature is deemed to require third party support and an independent adjudicator for resolution. If this is the case, new time frames may be required and agreed.

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Your right to complain

We strive to deliver inspiring programmes to children across Asia, however, rarely something may occur which may not meet your expectations regarding delivery and service, which is disappointing for all involved.

Our aim is to put things right wherever possible. Please be reassured that we will take lessons from all issues identified to ensure that we continue to improve. We always treat your complaint confidentially and all complaints will be dealt with fairly.

What should you do?

If any issues arise during camp, it is important to inform the Camp Manager who will strive to rectify any issues before you need to make a formal complaint. After camp, we urge all of our campers to let us know when things may not be right, affording us the opportunity to remedy any issues wherever possible.

You can raise a complaint with us by:

• Email - experience@campbeaumont.asia
• Hotlines - [SEA] +601 2206 6095 / [HK] +852 6549 8602

We aim to acknowledge your concerns within 3 working days of receipt. Once received and where required we will then carry out an investigation to your concerns and will respond again within 10 working days. At this time we will either inform you of the outcome of the complaint or we may require an extension in order to fully resolve the issue.

We will aim to resolve all complaints within an eight week period after receipt of the complaint, unless the nature is deemed to require third party support and an independent adjudicator for resolution. If this is the case, new time frames may be required and agreed.

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Positive reinforcement is the key for us at Camp Beaumont! We want all children who come to camp to enjoy their time with us and have the best holiday experience possible. If we see children behaving appropriately, we make sure to comment on and reward this behaviour. All staff have some behaviour management training which focuses on outlining rules and discussing why they are important, then managing children’s behaviour. Of course, we understand that in a new and exciting environment, children may need reminding of behaviour expectations – and to that end, each group will agree to a camp contract outlining the rules of our sites. These rules are designed in collaboration with campers to ensure they keep themselves and others safe and enable activities to be as enjoyable as possible! If a child is consistently breaking the rules and disrupting others, they will be taken aside and spoken to by a member of staff . A discussion will be had about why the rules are in place and why it is important to behave appropriately, then will be sent back to the group to enjoy the activity! In the case that a child is consistently not following the rules, this will be communicated to parents and carers. If a child’s behaviour puts them or someone else at risk, this becomes more serious. In Incident Report Form will be completed and details of what has happened communicated to parents.

If a child’s behaviour at camp consistently puts themselves, others or staff members at risk or causes significant disruption to a group, parents or carers will be contacted and a warning given to that child. If this then continues, we reserve the right to prohibit a child from attending camp as a result of this.

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Unfortunately, we do not accept children who are not potty trained. To attend our camps, each child must be fully potty trained.

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We organise our child groupings by the week so they will be in the same group for the whole of their stay. If they come back for an additional week then there is a small chance their group may change depending on numbers of children attending. If you’d like your child to be grouped with a friend, please email bookings@campbeaumont.asia

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Our timetables are created a few days before camp starts. Our team creates the timetables closer to camp as we use the most up to date information such as camp numbers and weather forecast to build the activities around.

You will be able view a copy of the weekly timetable on your first day at camp.

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Yes we always have as a minimum of one trained first aider onsite and. Depending on the size of the camp, we may have many more.

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If our camp staff find any named items, we will try our best to return these to children during the day. If your child has lost something which has not been returned to them, all lost property will be displayed at sign in and sign out every day for the duration of camp. You are welcome to come and have a look through the misplaced items, even if your child’s time at camp has finished. Finding belongings and returning them to children is made much simpler by items being named! At the end of camp, any leftover items will be donated to charity.

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Your child’s activity programme will vary depending on which site they attend. The day’s timetable will be displayed at the table where you sign your child in each day.

No, we would strongly recommend that your child does not bring any money with them. Camp Beaumont cannot be held responsible for any money that goes missing whilst on camp.

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Residentials

Children can bring gadgets to camp. However they are not allowed to use them during the day when activities are being run as we would like them to get the most out of our activities. We have 'free time' starting after dinner when they can use their devices and speak with parents etc. Phones will be kept in the site office during activity time. They are allowed to take phones and cameras with them on excursions - however it is their responsibility to keep them safe.

Day Camps

We would prefer if children did not bring gadgets with them to camp as we would like them to get the most out of our activities. If they must bring a smart watch or a phone, they must keep them in their bags at all times. It is their responsibility to keep them safe.

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When you arrive, follow the signs to the ‘sign in’ area. There you will find your child’s age group table with a friendly Head Group Leader to register your child. You will be required to hand in the Camper Information form if you haven’t already and sign the register. Your child will then be introduced to their group leaders and encouraged to join in with their group in some small warm up activities whilst the rest of the group arrives.

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No, we would strongly recommend that your child does not bring any money with them. Camp Beaumont cannot be held responsible for any money that goes missing whilst on camp.

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If our camp staff find any named items, we will try our best to return these to children during the day. If your child has lost something which has not been returned to them, all lost property will be displayed at sign in and sign out every day for the duration of camp. You are welcome to come and have a look through the misplaced items, even if your child’s time at camp has finished. Finding belongings and returning them to children is made much simpler by items being named! At the end of camp, any leftover items will be donated to charity.